Sheila Mae C.

Need a Medical Virtual Assistant for patient coordination, healthcare administration, or medical billing? I help healthcare professionals and practices keep these workflows organized so they can focus on patient care. I'm the owner of Clinic Flow VA and a hands-on Medical Virtual Assistant and medical biller. You can work with me directly for ongoing practice support or discuss team support through my agency as your needs grow. My professional career began in 2012, spanning customer support, administration, and healthcare practice support. On Upwork, I'm Top Rated Plus with 100% Job Success and over 5,200 hours worked. MEDICAL BILLING & REVENUE CYCLE MANAGEMENT (RCM) • Claims preparation and submission • Insurance eligibility and benefits verification • Payment posting, ERA reconciliation, and billing inquiries • Accounts receivable (A/R) and insurance follow-up • Prior authorization requests, status tracking, and follow-up • Provider credentialing and payer enrollment support MEDICAL VIRTUAL ASSISTANCE & PATIENT COORDINATION • Patient intake and appointment scheduling or rescheduling • Inbound and outbound calls, appointment reminders, and recalls • Referral processing and medical record requests • Pharmacy refill request coordination • Patient communication and follow-up HEALTHCARE ADMINISTRATIVE SUPPORT • Calendar and email management • EMR/EHR data entry and record maintenance • Document organization and day-to-day practice coordination • Tracking pending tasks and following through on outstanding items HEALTHCARE SYSTEMS & TOOLS EHR and practice platforms: TherapyNotes, TheraNest, Jane, SimplePractice, Tebra/Kareo, athenaOne, RXNT, Eaglesoft, Prompt, InfiniteV, and DSN. Billing and payer tools: Availity, Headway, Alma, Mentaya, Payspan, and insurance portals including Blue Cross, Optum, and UnitedHealthcare. Communication and collaboration: RingCentral, OpenPhone, Aircall, Vonage, Voice Edge, and Slack. WHY WORK WITH ME & CLINIC FLOW VA? I combine hands-on practice support with the perspective of an agency owner. My approach centers on clear communication, accurate records, dependable follow-through, and careful handling of confidential patient information. I adapt to your systems and established procedures to help keep daily work moving. Whether you need a dedicated Medical VA, medical billing support, help with prior authorizations and credentialing, or broader administrative coverage, let's discuss your practice's priorities and whether individual or agency support is the right fit.