Cherry Ann B.

Quality Assurance Associate | Sales and Customer Service

"I am a Quality Assurance Associate with experience in evaluating calls and chats with different accounts in the BPO industry to ensure world class customer satisfaction. Need an evaluator to make sure the Agents sticks to the clients standards and policy - I sure can help! - I am a QA for over 6 years already with different accounts. - If all hands on deck I sure can take calls and help operations - that's how flexible I am. - Known to be Ms. Congeniality of all my collogues, building rapport is my "middle name". - I always believe "Always acknowledge customer’s emotional needs all thru out the contact, empathy is as important as resolving the concern".