Garnell G.

I am a professional Operations manager who has amassed 10 years of experience in the Business Process Outsourcing (BPO) sector and have worked with a variety of clients in Sales, reservations, customer service, E-commerce, and Technical Support. I have created and uptrained multiple sales teams, the knowledge, and skills acquired previously were employed to effectively liaise with other departments to drive upticks in several Key Performance Indicators (KPIs). With added autonomy, I took charge of the On-the-Job Training (OJT) period for all training classes and initiated and executed a training plan for all new hires.