Angelica Ladao G.

I am a results-driven Virtual Assistant 6+ years of experience supporting businesses across home health care, real estate, and customer service industries. My strength lies in keeping operations organized, schedules accurate, clients satisfied, and teams supported especially in fast-paced, detail-critical environments. Over the past several years, I have specialized in home health care scheduling and operations, supporting U.S.-based agencies by managing caregiver schedules, real-time updates, and client coordination using WellSky / AxisCare. 🔹 What I Do Best Home Care Scheduling & Operations Support Create, update, and manage daily, weekly, and monthly caregiver schedules Handle real-time call-offs, coverage issues, and urgent schedule changes Coordinate closely with caregivers, clients, and management teams Maintain accurate documentation and activity logs in WellSky / AxisCare Administrative Virtual Assistance Email and calendar management CRM and database management Research, data entry, and reporting Customer Support & Client Services Phone, chat, and email support (Zendesk, Google Voice, Vonage) 🔹 Tools & Platforms WellSky / AxisCare • Google Workspace • Microsoft Office • Zendesk • Calendly • DocuSign • Slack • Zoom • Teams • Skype • 🔹 Why Clients Choose Me ✔ Highly reliable – I follow through and take ownership of tasks ✔ Detail-oriented – accuracy matters, especially in care operations ✔ Calm under pressure – experienced in urgent scheduling and time-sensitive work ✔ Excellent written communicator – clear, professional, and empathetic ✔ Long-term mindset – I value stability, consistency, and trust If you’re looking for a dependable, experienced Virtual Assistant or Home Care Operations Support Specialist who understands U.S. workflows and works with precision and integrity, I’d love to support your team. Let’s build a smooth, reliable operation together!