Rowena Angelica T.

🎓 I hold a Bachelor’s degree in Psychology, giving me a strong foundation in human behavior, communication, and analytical thinking, which I apply to deliver empathetic and effective support in customer and content moderation roles. I am also a Certified Human Resource Associate (CHRA), knowledgeable in HR procedures, employee support functions, and administrative processes. Since 2022, I have worked with Facebook and Instagram, both under Meta, as well as DoorDash. My experience includes content moderation, customer service, and dasher support. ⭐ Highlights & accomplishments: • 📂 Handled and managed thousands of tickets and cases • 💬📧📞 Resolved a wide variety of customer and dasher concerns via calls, emails, and chat • 🔄 Trained in multiple roles to support evolving operational needs and high-volume periods ✅ I have maintained an excellent attendance record while consistently meeting performance expectations. I am trained and well-prepared to adapt to fast-paced and ever-changing environments, and I have successfully handled multiple roles at DoorDash, demonstrating flexibility, efficiency, and a strong ability to learn and apply new skills quickly.