Grace H.

Virtual Assistant | Healthcare, Insurance | Admin Support

Hello, I'm Grace, a graduate of Education major in Mathematics. I have over 6 years of experience in the US Medical Healthcare Industry, a year of experience in the US Roofing and Insurance Restoration Industry, and teaching experience. Throughout my professional experience, I have developed strong skills in customer service, insurance verification, claims follow-ups, research, documentation, communication, and administrative support. My experience working with different industries has also helped me become adaptable, detail-oriented, organized, and comfortable handling different types of tasks and responsibilities. My experience includes: * Verifying benefits, eligibility, and different types of US insurance coverage * Handling claims, billing concerns, denials, research, and insurance-related inquiries * Communicating with insurance companies, adjusters, healthcare providers, contractors, customers, and other professionals * Following up on insurance claims, estimates, supplements, depreciation, reinspection requests, repairability reviews, and payments * Requesting, reviewing, organizing, and tracking claim-related documents and supporting files * Maintaining accurate records and documenting updates using CRM systems * Using insurance portals and various software tools, along with Microsoft Word, Excel, PowerPoint, and Teams * Providing professional phone and email support while maintaining clear and respectful communication * Teaching experience, including preparing lessons, explaining concepts in a simple and understandable way, assisting students with their learning, and helping develop their analytical and problem-solving skills * Managing multiple responsibilities while making sure tasks are completed accurately and on time My background in Mathematics has also strengthened my analytical and problem-solving abilities, while my teaching experience has helped me develop patience, communication skills, and the ability to explain information clearly. I am a hardworking, reliable, and responsible professional who is willing to learn and adapt to new systems, processes, and responsibilities. I can work independently with minimal supervision, manage tasks efficiently, and make sure that assigned work is completed with accuracy and attention to detail. I always strive to provide quality work and professional support. I value good communication, teamwork, and building positive working relationships with clients and colleagues. I would be happy to discuss how my skills, experience, and willingness to learn can contribute to your team. I look forward to the opportunity to work with you. Sincerely, Mary Grace Hernandez, LPT