Janielle Y.

Looking for a reliable professional who can communicate with customers, stay organized, handle administrative tasks, and keep things moving without constant supervision? You’re in the right place. Hi, I’m Janielle. I’m a customer service and operations professional with 5+ years of experience supporting U.S.-based businesses in customer service, technical support, customer retention, sales, and logistics operations. Throughout my experience, I’ve handled customer concerns, email and phone support, account management, issue resolution, follow-ups, scheduling, documentation, and time-sensitive tasks. My customer retention experience also strengthened my sales, negotiation, communication, and problem-solving skills, including recommending promotions, upgrades, and alternative solutions based on customer needs. To expand my capabilities as a remote professional, I also invested time and effort in training in General Virtual Assistance and Social Media Management. Through this training, I developed additional skills in administrative support, CRM management, lead generation, social media management, content creation, calendar management, research, and digital productivity tools. Here's how I can help: "Customer Service & Sales" • Customer Support • Email & Phone Support • Customer Retention • Sales & Upselling • Follow-Ups • Issue Resolution • CRM Management • Client Communication "General Virtual Assistance • Administrative Support • Email & Calendar Management • Data Entry • Internet Research • Document Management • Scheduling & Coordination • CRM & Task Management • File Organization "Social Media Support" • Social Media Management • Content Creation • Post Scheduling • Community Engagement • Canva Graphics • Basic Social Media Research "Logistics & Operations" • Shipment Tracking • Track & Trace • Dispatch Support • Freight Coordination • Carrier Communication • Freight Quoting • Logistics Documentation What can you expect from me? I’m organized, detail-oriented, proactive, and adaptable. I don't believe in simply completing tasks—I believe in understanding what needs to be done, communicating clearly, and finding practical solutions. My customer service background has taught me how to work with different types of people, handle challenging situations professionally, and maintain a positive customer experience. My sales experience has strengthened my ability to understand customer needs and recommend appropriate solutions. With my additional General VA and Social Media Management training, I’m ready to bring those skills into a remote support role and help businesses stay organized, responsive, and productive. If you’re looking for someone who can support your customers, assist with administrative tasks, help with sales and CRM activities, or manage day-to-day virtual assistance needs, I’d be happy to work with you. Let’s make your workload lighter and your business run more efficiently.