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Jasmin S.
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Jasmin S.

Expert Customer Service Representative/Technical Support/ DM Mgmt.

I am a passionate, reliable, and hardworking professional with over 9 years of experience providing exceptional customer service across both voice and non-voice international accounts. I specialize in effective communication with clients through phone, email, and Live Chat Support, and have a strong command of CRM systems such as Zendesk, Zoho, and others. In addition, I also provide Shopify and dropshipping eCommerce support, helping businesses manage their online stores and streamline order fulfillment. I am always eager to learn and adopt new tools and technologies to continuously improve the customer experience. With a strong commitment to meeting deadlines, I take pride in my integrity and never overpromise. While I excel in collaborative team environments, I can also independently take charge and manage tasks effectively. I am excited about the opportunity to help deliver outstanding customer service and support your business in any capacity necessary. Let's work together to build lasting, positive relationships with clients.

🇵🇭Baguio, Philippines$10/hr100% JSS5.00 (3)Since Mar 2022

Earnings and projects

MRR
$1.5k

Last 6 months ÷ 6

World#32,310 / 412k
🇵🇭Country#4,776 / 56.3k
Revenue, last 30 days
$1.5k

Last 6 months: $9k

World#30,278 / 412k
🇵🇭Country#4,911 / 56.3k
Total earnings
$53k

Billed in all: $55k

World#72,868 / 412k
🇵🇭Country#11,453 / 56.3k
Per project
$7.5k

$4.5k in the last 6 months

World#22,407 / 412k
🇵🇭Country#5,369 / 56.3k
Projects, last 6 months
2

Across 4 contracts

0% fixed100% hourly
World#88,921 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
7

Across 15 contracts

0% fixed100% hourly
World#236,190 / 412k
🇵🇭Country#21,384 / 56.3k

Earnings, last 30 days

$55.4k+$1.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$53k$54k$55k$56kOct 8Oct 23Nov 7

Skill rankings: Top 10% in Shopify

Ranked by MRR among everyone on Upwork with the skill.

  1. #56Zoho Desk401 freelancers · 🇵🇭 #5Top 14%
  2. #234Gorgias1,588 freelancers · 🇵🇭 #136Top 15%
  3. #311Zoho CRM2,793 freelancers · 🇵🇭 #76Top 11%
  4. #518Salesforce3,758 freelancers · 🇵🇭 #137Top 14%
  5. #830Zendesk5,908 freelancers · 🇵🇭 #439Top 14%
  6. #1,256Technical Support11,267 freelancers · 🇵🇭 #641Top 11%
  7. #1,294Online Chat Support11,527 freelancers · 🇵🇭 #755Top 11%
  8. #1,607Email Support14,954 freelancers · 🇵🇭 #946Top 11%