Jasmin S.
Expert Customer Service Representative/Technical Support/ DM Mgmt.
I am a passionate, reliable, and hardworking professional with over 9 years of experience providing exceptional customer service across both voice and non-voice international accounts. I specialize in effective communication with clients through phone, email, and Live Chat Support, and have a strong command of CRM systems such as Zendesk, Zoho, and others. In addition, I also provide Shopify and dropshipping eCommerce support, helping businesses manage their online stores and streamline order fulfillment. I am always eager to learn and adopt new tools and technologies to continuously improve the customer experience. With a strong commitment to meeting deadlines, I take pride in my integrity and never overpromise. While I excel in collaborative team environments, I can also independently take charge and manage tasks effectively. I am excited about the opportunity to help deliver outstanding customer service and support your business in any capacity necessary. Let's work together to build lasting, positive relationships with clients.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $9k
Billed in all: $55,405$55k
$4.5k in the last 6 months
Across 4 contracts
Across 15 contracts
Earnings, last 30 days
Skill rankings: Top 10% in Shopify
Ranked by MRR among everyone on Upwork with the skill.
- #56Zoho Desk401 freelancers · 🇵🇭 #5Top 14%🇵🇭#5 of 58
- #234Gorgias1,588 freelancers · 🇵🇭 #136Top 15%🇵🇭#136 of 895
- #311Zoho CRM2,793 freelancers · 🇵🇭 #76Top 11%🇵🇭#76 of 648
- #518Salesforce3,758 freelancers · 🇵🇭 #137Top 14%🇵🇭#137 of 1,007
- #830Zendesk5,908 freelancers · 🇵🇭 #439Top 14%🇵🇭#439 of 2,921
- #1,256Technical Support11,267 freelancers · 🇵🇭 #641Top 11%🇵🇭#641 of 6,366
- #1,294Online Chat Support11,527 freelancers · 🇵🇭 #755Top 11%🇵🇭#755 of 6,896
- #1,607Email Support14,954 freelancers · 🇵🇭 #946Top 11%🇵🇭#946 of 8,734