Jamiu A.

A goal-driven individual with over 4 years of experience as a Customer Service Representative, coupled with high efficiency in technical customer support, ensuring maximum empathy throughout all support procedures. I developed skills in analyzing and troubleshooting technical issues, as I support customers using advanced techniques to resolve issues. I am familiar with tools such as Zendesk, intercom, Onedrive, WordPress, Zendesk, zoom, Office365, G Suite, Trello, Slack, and more and can easily adapt to new technology needed for the job. I have experiences Supporting a financial institution Mobile applications and working with third parties. I also love working behind the scenes, answering emails, phone calls, and Live chats are my favorite. I will like to optimally work in an upwardly organization by putting in my best at all times and to secure a position that will allow me the opportunity to utilize and build upon skills that are essential in the company. Having been working as customer support for the last 2 years, I enjoy the excitement that comes with interacting with the customer and having their issues resolved, thereby making them loyal and returning customers. My Skills: ✅ Respond to customer requests on Zendesk/Freshdesk/Gmail ✅ Respond to customer service chat support/ phone ✅ Incoming and outgoing calls (including sales calls) ✅ Support/customer service (Shopify, AliExpress, Gmail, Zendesk, and Freshdesk) ✅ Administrative assistance (Excel, Word, PowerPoint, WordPress, Google Spreadsheet and Docs) ✅ Calendar management ✅ Content moderation How can I help you? Feel free to contact me and let me know your job requirements. Thank you!