Lovely M.
Experienced CSR for Healthcare, OB and IB Sales Rep , Tech Support Rep
Highly motivated and results-driven professional with a strong background in customer service, sales, data entry, and project management. With years of experience handling clients, managing teams and ensuring efficiency in various roles, I bring a well-rounded skill set that includes communication, time management, and decision-making. My passion for learning and attention to detail allow me to adapt quickly and excel in diverse work environments. Skills & Expertise: - Communication Skills: Proven ability to interact effectively with clients, teams, and stakeholders to achieve business goals. - Project Management: Experienced in overseeing projects from initiation to completion, ensuring deadlines and objectives are met. - Time Management: Efficient in handling multiple tasks simultaneously while maintaining high-quality work. - Excellent Attention to Detail: Ensuring accuracy in data entry, reporting, and business operations. - Good Decision-Making: Ability to analyze situations quickly and provide effective solutions. - A Love for Learning: Constantly seeking opportunities to enhance my skills and stay updated with industry trends. - Social Media Management: Knowledgeable in creating and curating content, engaging with audiences, and optimizing social media presence. Experiences: Crew Chief | McDonald's (2013-2019) - Trained newly hired crew members to ensure efficiency and high performance. - Assisted in managing store reports and inventory control. - Provided excellent customer service to enhance brand reputation. -Customer Service Technical Representative | Panasiatic Solutions (2019-2023) - Assisted customers with technical issues related to phone services. - Maintained high customer satisfaction through effective problem resolution. -Outbound Sales Representative | RPL (2023-2024) - Successfully closed sales and provided solutions for clients. - Specialized in outbound calls for an Australian-based company. Outbound Sales Representative | Healthcare Account (2023- ongoing - Assisted clients in acquiring CGM supplies for diabetes management. - Provided exceptional customer support and product knowledge. Product Manager | White Glove Management (2022) - Managed product listings and ensured accuracy in online retail platforms. - Conducted market research to optimize sales strategies. Data Entry Specialist (2022) - Modified and inserted data using Elementor for website management. - Ensured consistency and accuracy in data formatting. Education: - Pharmacy Assistant | Megumi (TESDA) Accredited School (2013-2014) I am eager to bring my expertise and enthusiasm to new projects. Let's connect and discuss how I can contribute to your team!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $12k
Billed in all: $83,557$84k
$6.2k in the last 6 months
Across 3 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #21Customer Feedback Documentation365 freelancers · 🇵🇭 #8Top 6%🇵🇭#8 of 132
- #277Customer Satisfaction3,986 freelancers · 🇵🇭 #123Top 7%🇵🇭#123 of 1,816
- #1,071Virtual Assistance29,113 freelancers · 🇵🇭 #377Top 4%🇵🇭#377 of 9,892
- #1,844Data Entry53,630 freelancers · 🇵🇭 #753Top 3%🇵🇭#753 of 21,670
- #1,899WordPress37,887 freelancers · 🇵🇭 #143Top 5%🇵🇭#143 of 3,272
- #1,915Customer Service37,167 freelancers · 🇵🇭 #806Top 5%🇵🇭#806 of 18,590