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Lovely M.

Lovely M.

Experienced CSR for Healthcare, OB and IB Sales Rep , Tech Support Rep

Highly motivated and results-driven professional with a strong background in customer service, sales, data entry, and project management. With years of experience handling clients, managing teams and ensuring efficiency in various roles, I bring a well-rounded skill set that includes communication, time management, and decision-making. My passion for learning and attention to detail allow me to adapt quickly and excel in diverse work environments. Skills & Expertise: - Communication Skills: Proven ability to interact effectively with clients, teams, and stakeholders to achieve business goals. - Project Management: Experienced in overseeing projects from initiation to completion, ensuring deadlines and objectives are met. - Time Management: Efficient in handling multiple tasks simultaneously while maintaining high-quality work. - Excellent Attention to Detail: Ensuring accuracy in data entry, reporting, and business operations. - Good Decision-Making: Ability to analyze situations quickly and provide effective solutions. - A Love for Learning: Constantly seeking opportunities to enhance my skills and stay updated with industry trends. - Social Media Management: Knowledgeable in creating and curating content, engaging with audiences, and optimizing social media presence. Experiences: Crew Chief | McDonald's (2013-2019) - Trained newly hired crew members to ensure efficiency and high performance. - Assisted in managing store reports and inventory control. - Provided excellent customer service to enhance brand reputation. -Customer Service Technical Representative | Panasiatic Solutions (2019-2023) - Assisted customers with technical issues related to phone services. - Maintained high customer satisfaction through effective problem resolution. -Outbound Sales Representative | RPL (2023-2024) - Successfully closed sales and provided solutions for clients. - Specialized in outbound calls for an Australian-based company. Outbound Sales Representative | Healthcare Account (2023- ongoing - Assisted clients in acquiring CGM supplies for diabetes management. - Provided exceptional customer support and product knowledge. Product Manager | White Glove Management (2022) - Managed product listings and ensured accuracy in online retail platforms. - Conducted market research to optimize sales strategies. Data Entry Specialist (2022) - Modified and inserted data using Elementor for website management. - Ensured consistency and accuracy in data formatting. Education: - Pharmacy Assistant | Megumi (TESDA) Accredited School (2013-2014) I am eager to bring my expertise and enthusiasm to new projects. Let's connect and discuss how I can contribute to your team!

🇵🇭Murcia, Philippines$6/hr100% JSSSince Mar 2022

Earnings and projects

MRR
$2.1k

Last 6 months ÷ 6

World#21,518 / 412k
🇵🇭Country#2,338 / 56.3k
Revenue, last 30 days
$1.7k

Last 6 months: $12k

World#25,649 / 412k
🇵🇭Country#3,666 / 56.3k
Total earnings
$80k

Billed in all: $84k

World#50,003 / 412k
🇵🇭Country#7,072 / 56.3k
Per project
$40k

$6.2k in the last 6 months

World#1,568 / 412k
🇵🇭Country#170 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
2

Across 3 contracts

0% fixed100% hourly
World#328,886 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$83.6k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$81k$82k$83k$84kOct 8Oct 23Nov 7

Skill rankings: Top 3% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #21Customer Feedback Documentation365 freelancers · 🇵🇭 #8Top 6%
  2. #277Customer Satisfaction3,986 freelancers · 🇵🇭 #123Top 7%
  3. #1,071Virtual Assistance29,113 freelancers · 🇵🇭 #377Top 4%
  4. #1,844Data Entry53,630 freelancers · 🇵🇭 #753Top 3%
  5. #1,899WordPress37,887 freelancers · 🇵🇭 #143Top 5%
  6. #1,915Customer Service37,167 freelancers · 🇵🇭 #806Top 5%