Chinedum C.

Are you running a growing digital marketing, content, website, or eCommerce agency where client communication, project deadlines, team follow-ups, and daily operations are becoming difficult to manage? I help agency founders take project delivery, client management, and day-to-day operations off their plates so they can focus on growing the business instead of chasing tasks and deadlines. I'm a Project Manager, Agency Operations Manager, and ClickUp Expert with 5+ years of experience supporting digital marketing agencies, Amazon/eCommerce businesses, creative teams, and remote service companies. I've managed portfolios of 15–20+ clients and 35+ simultaneous projects, coordinating remote teams, improving workflows, managing client relationships, and making sure projects are delivered on time. Here's why clients trust me with their operations: 🏆 Top Rated Plus | 100% Job Success Score | $60K+ earned on Upwork ✅ Managed a $33K+ agency Project & Operations Management contract involving 1,500+ hours of client delivery, team coordination, and operational management. ✅ Built a complete ClickUp workspace, ticketing system, SOPs, reporting workflows, and automation processes for an eCommerce agency. ✅ Managed 15–20+ client accounts and 20+ projects simultaneously across digital marketing, eCommerce, and creative agency operations. ✅ Coordinated distributed teams of media buyers, designers, creative strategists, video editors, Amazon specialists, account managers, and contractors. ✅ Managed client onboarding, stakeholder communication, deadlines, project tracking, quality assurance, and team accountability. ✅ Improved operational processes to reduce manual follow-ups, clarify responsibilities, and make daily execution more organized. HOW I CAN HELP YOUR BUSINESS 1. Project Management & Digital Project Management I'll manage your projects from planning through delivery, coordinate team members, track deadlines and deliverables, manage competing priorities, identify blockers, and ensure everyone knows what needs to be done and when. 2. Agency Operations Management I'll help you organize daily operations, manage workflows, coordinate departments and contractors, improve internal processes, create operational systems, and keep your agency running smoothly without constant founder involvement. 3. Client Success & Account Management I'll manage client communication, onboarding, client meetings, follow-ups, reporting, expectations, and internal coordination so your clients stay informed and your team delivers what was promised. 4. ClickUp, Asana & Trello Project Management Systems I'll set up, organize, or improve your ClickUp, Asana, Trello, Monday, or Notion workspace, including task management, dashboards, automations, project templates, workload tracking, reporting, and workflow documentation. 5. SOPs, Process Improvement & Workflow Automation I'll help you document processes, build standard operating procedures, improve recurring workflows, remove bottlenecks, and implement practical automation and AI-assisted operations where appropriate. 6. Team Management & Delivery Accountability I'll coordinate your media buyers, designers, developers, creatives, account managers, and contractors, keeping priorities clear, reviewing progress, addressing blockers, and ensuring deadlines don't slip without warning. INDUSTRIES I WORK WITH - Digital Marketing Agencies & Paid Ads Agencies - Amazon & eCommerce Agencies - Creative, Content & UGC Agencies - Software, IT & Digital Service Businesses - Startups & Remote Service Companies TOOLS I WORK WITH Project Management: ClickUp, Asana, Trello, Monday, Jira, Notion, Airtable, Teamwork, Basecamp Collaboration & Communication: Slack, Google Workspace, Microsoft Teams, Zoom, Google Meet CRM & Client Management: HubSpot, Zoho CRM, Zendesk, Intercom Reporting & Automation: Google Sheets, ClickUp Automations, workflow documentation, AI-assisted reporting and process automation WHAT MY CLIENTS SAY "Chima has been outstanding as a Project and Operations Manager. He runs delivery across our full client portfolio ... and keeps every workstream moving without needing to be chased." "He anticipates blockers, flags risks early, and brings a proposed solution alongside every problem." - Agency Founder LET'S WORK TOGETHER If you're looking for an experienced Agency Project Manager, Operations Manager, Client Success Manager, or ClickUp Expert who can take ownership of your projects, people, clients, and processes, I'd be happy to help. Send me an Upwork invitation or message, and let's discuss what's currently slowing your team down and how I can help fix it.