Muneeb Z.

Hello👏, 𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐌𝐲 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 ! I’m a full-time Customer Service Representative with over 5 years of experience supporting eCommerce brands, particularly those built on Shopify. I specialize in delivering fast, friendly, and accurate support via email and live chat, ensuring every customer receives a timely, helpful, and empathetic response. ✅ Shopify eCommerce Support – My Core Responsibilities: • Responding to customer inquiries via email and chat • Answering product-related questions • Communicating with suppliers for order issues (e.g., delivery delays, damaged items, replacements, refunds) • Tracking orders and updating customers • Handling returns and refunds professionally • Managing disputes and chargebacks via PayPal, Klarna, Chargeflow, etc. 🛍️ Shopify Store Management: • Order tracking, processing, and fulfillment • Order cancellation and refunds • Modifying customer details (address, email, etc.) • Creating and managing discount codes • Communicating with suppliers for order updates • Handling chargebacks and disputes efficiently 📲 Social Media Support: • Managing Facebook Pages: replying to messages, moderating comments, and hiding negative feedback • Responding to inquiries across Instagram, TikTok, and Meta platforms 💻TOOLS & PLATFORMS • HelpScout • Gorgias • Gmail • Freshdesk • Zendesk • Outlook • PrivateMail • Re:amaze • Proton Mail • ManyChat • Facebook Pages • Instagram • Google Sheets INDUSTRIES I SUPPORT Shopify & E-Commerce Stores, Dropshipping Brands, Fashion & Beauty, Pet Product Stores, Travel & Hospitality, Property Management 🛒 Brands I've Supported: ► Velmara– Fashion brand (Shopify): Email & social media support ► Marry Mart LLC – Women’s dresses (Shopify): Email & social media support ► Multicollenge – Supplement products (Shopify): Email support & social media support ► Enthpy– Supplement products (Shopify): Email support ► Leiyana– Pet products (Shopify): Email & social media support ► Paws – Dog products (Shopify): Email & social media messaging support ► U.S.-Based Client – Delivered real-time live chat support through Facebook Messenger. ► BulvariLemoine Paris – Fashion eCommerce Store: Email Support ► Bulari – eCommerce Fashion Brand: Email & social media messaging support ► Volari – Live Chat Support & Social Media Handling WHY CLIENTS CHOOSE ME Top Rated on Upwork 100% Job Success Score, 5★ rating 24/7 availability, including weekends and holidays Multilingual customer support using AI translation tools Calm, clear, professional communication even under pressure Strong Shopify knowledge with end-to-end customer support capability Fast response times and close attention to detail Long-term mindset focused on customer retention and brand loyalty I don't just respond to customers I deliver the kind of customer service that represents your brand professionally and turns first-time buyers into loyal, repeat customers. Ready to give your customers the support experience they deserve? Send me a message Let's talk about your store. Regards, Muneeb Zahid