Wisdom M.

Customer Support & Virtual Assistant | Medical VA Fintech /Zendesk

Is your inbox overflowing, your calendar a mess, and your customers still waiting for a response? I fix all three. I provide Customer Support and Virtual Assistant services for small businesses, medical practices, and fintech startups that need reliable, detail-oriented help, without the overhead of a full-time hire. With 4+ years of experience across healthcare, fintech, e-commerce, and consulting, I understand the unique pace and compliance-awareness these industries demand. Whether it's a patient inquiry that needs sensitivity or a fintech customer who needs a fast, confident answer, I handle it professionally. Customer Support: High-volume inbox and ticket management (Zendesk, HubSpot, Salesforce) Inbound/outbound calls and issue resolution CRM updates, client follow-ups, and escalation handling Virtual Assistant — Medical: Patient scheduling, appointment coordination, and follow-ups Medical records organization and documentation support HIPAA-conscious communication and data handling Virtual Assistant; General & Fintech: Calendar management, scheduling, and meeting coordination Data entry, report creation, and document formatting Project tracking via Monday, Trello, ClickUp, and Google Workspace Supporting fast-moving fintech teams with operational and admin tasks I'm not just someone who completes tasks; I'm someone you can hand things off to and trust they'll get done right. Available for long-term contracts and immediate start. Send me a message and let's talk about where you need the most support.