Sheila R.

Hi! 👋 I’m Sheila, a creative, reliable, and detail-oriented Medical Virtual Assistant and Social Media Manager with almost 4 years of experience in the BPO and virtual assistant industry. I support busy CEOs, medical professionals, and startups business by streamlining administrative tasks, managing patient and client communications, and growing their online presence through effective social media management and advertising—so they can focus on what matters most. I hold a degree in Psychology, am a Certified Human Resource Associate, and have conversational Spanish skills. With experience as a Medical VA, Patient Care Coordinator, Appointment Setter, HR Staff, Customer Service Rep, and Social Media Manager, I deliver organized, efficient, and results-driven support. What I Can Help You With: ✅Medical Virtual Assistance (Patient Assistance, Skim and qualify documents and diagnosis, Insurance Verification, DME Order Processing, Scheduling Appointments (Medical, Dental, Psychological), Document & Test Result Follow-Up, Medication Refill, Clinic and Patient Follow-Up. ✅Administrative Support (Email & Calendar Management) ✅Customer Service (Inbound & Outbound Calls) ✅Appointment Setting ✅Recruitment & HR Support ✅Customer Relationship Management (CRM) ✅Social Media Management & Basic Graphic Design ✅GoHighLevel Management Tools & Software I’m Proficient In: • GoHighLevel, Zendesk, Infusionsoft (Keap), Service Titan, Ads Manager, Meta Business Suite, Brightree, NikoHealth, NexGen, Availity and Noridian • Google Workspace, Microsoft Office, Outlook, MS Teams, Zoom, Discord, Hubstaff, Time Doctor, WebinarJam • Notion, Trello, Asana, Trello • RingCentral, Mojo, Dialpad, OpenPhone, SimpleTexting, CISCO, RMS, Avaya, SIP Dialer, Max UC, AirCall • Canva, PicsArt, Filmora, CapCut I’m committed to delivering exceptional service, reliable support, and measurable results. My goal is to help your business save time, boost productivity, and grow with ease. 📩 Let’s connect and get started!