Jessmar A.

I am a results-oriented professional who has substantial experience in client relationship management. I have the knowledge and expertise to deliver the best results for my clients. In all the roles that I have held, I have fostered strong relationships with customers and strategic associates. I have eight years of experience in the business process outsourcing industry, where I’ve worked in various roles, including virtual assistant, customer service representative, financial adviser, B2B/B2C appointment setter, lead generation specialist, and technical support. I am proficient in using customer service software and have extensive experience assisting customers through phone, email, and chat channels. Experienced with CRM software and other tools such as Salesforce, Zendesk, Intercom Sprinklr, BlissNXT, Oracle, Opus, Rio, Amdocs, Webex, [24]7.ai, VICIdial, Avaya, X-Lite, VCC, CallVU, Genesys, Five9 Agent, UKnowledge, Google Suite, and Microsoft Office Suite. Although I haven't completed any jobs on Upwork yet, I bring a strong work ethic, attention to detail, and dedication to exceeding client expectations. I'm excited to apply my skills and help you achieve your goals. Thank you for checking out my profile!