Cherizar Maxine M.

Hi! I'm Max, a bilingual native English speaker with 6+ years of experience as an Executive Assistant, CSR Manager, and Senior Account Manager. I've supported the CEO of a well-known AI startup, led customer and sales teams, and helped launch an account that hit 100K+ in sales in just two months. Highlights: • Executive Assistant to the CEO of a well-known AI startup: managed the CEO's inbox, customer support in Gorgias, payments (subscriptions, refunds, payment plans), Instagram DMs through ManyChat, the company's Skool community, and live webinar chats. • Senior Account Manager: led a team of supervisors, each overseeing about six people. Built SOPs and workflows, managed scheduling, and tracked KPIs to keep service quality and sales on target. • CSR & Chat Sales Manager: managed and coached chat support and sales teams, handled 5–8 client accounts at a time, and led the launch strategy for a high-profile account that generated 100K+ in sales in its first two months. • Virtual Assistant for a digital marketing agency: built 100+ websites on Duda, provided phone and email support, ran sales calls, and booked appointments. What I can do for you: • Executive and administrative support: inbox, calendar, appointments, payments • Customer support across email, chat, and social media DMs • Team leadership, SOPs, training, and KPI tracking • CRM and pipeline management in GoHighLevel (GHL), Airtable, and Google Sheets • AI-powered workflows using Claude and ChatGPT Tools: GoHighLevel, Gorgias, Shopify, Skool, WebinarJam, ManyChat, Slack, Airtable, Google Workspace, Infusionsoft, Duda, Claude, ChatGPT I also hold a Bachelor's degree in Journalism, so clear, professional communication comes naturally. I'm reliable, organised, and comfortable working independently across time zones, and I'm looking for long-term partnerships. Let's chat about how I can support you and your business!