Giao N.

I help businesses retain customers, resolve difficult cases, and keep account operations organized—even in high-pressure situations. With 2.5+ years of experience supporting U.S. customers in financial services, I have handled complex escalations, high-volume calls, sensitive account discussions, documentation, CRM updates, and coordination with multiple external parties. What I can support: • Customer service via phone, email, and chat • Escalation and complaint resolution • Customer retention and cancellation handling • CRM and account management • Follow-ups, documentation, and case tracking • Vietnamese-English customer communication I am comfortable working independently, communicating with demanding customers, and maintaining accuracy under pressure. Native Vietnamese | Fluent English | Available for American business hours