Robielyn G.

12 years of Sales & 18years of BPO- Operations -Call Center Manager- AT YOUR SERVICE! Are you looking for a detail oriented, fast pace and reliable specialist? You are looking at the correct profile! Expect a talent that comes with initiative, perseverance, integrity and hard work. Accomplished assistant call center manager offering proven experience in sales and customer service for a top-tier multibillion-dollar travel and banking companies. Collaborate with managers of quality, work force, training, recruitment and operations. • 16+ years executive support experience, including supporting senior executives • Excellent verbal and written communication skills. Ability to speak and write with professionalism and tact in a wide range of circumstances. • Advanced skills in Microsoft Office • Judgement to make appropriate, informed decisions regarding priorities, time, and communication. Able to maintain a high level of integrity and discretion in handling confidential information. • High degree of professionalism in dealing with diverse groups of people, including Board members, senior executives, staff and community leaders • Demonstrated sensitivity to diversity, equity, and inclusion • Exceptional organizational skills, follow-through, and attention to detail • High initiative, productivity, and agility. Ability to complete a high volume of tasks and projects with limited guidance. Ability to switch gears and react with appropriate speed to situations and events that require quick response or turnaround. • Technical proficiency to rapidly learn software and troubleshoot/solve technical problems