Chor Ying T.

- Experienced professional with 8 years in the hospitality and casino industry, specializing in customer experience, customer service management and improvement, database marketing, CRM, and campaign management. - Proficient in strategic market planning and executing high-impact marketing campaigns to drive business growth and customer engagement. - Expert in customer success strategies, focused on enhancing customer satisfaction, retention, and loyalty. - Skilled in customer service management, with a track record of improving service processes and elevating customer experience standards. - Multilingual, fluent in English, Mandarin, Cantonese, Malay, and Hokkien.