Kimmy Flores R.

I have experienced in Customer Service and handling complicated accounts mainly in Credit Card and Fraud. I also had a background working in a Fin-Tech company. Had a competitive knowledge in handling KYC. Trained in handling Manual Risk reviews account wherein we mitigate possible ATO, stolen info and scam on customer accounts. Trained in handling cases like Money laundering, Money Mule and other MO cases. Had trainings in checking possible fake bank statements and Identity documents of different customers. Experience in handling chargeback disputes and applying in-depth knowledge of regulatory codes to minimize financial losses. Demonstrated experience in successfully managing and resolving high-level fraud cases in card transactions and money transfers. Have a comprehensive knowledge of regulations related to financial fraud, including OFAC (Office of Foreign Assets Control) Sanctions, Anti-Money Laundering laws, and Consumer Privacy. Had experience in Enhanced Due Diligence, where in you have to ask certain questions and request documents from customer to verify their identity and source of income to prevent any type of fraud.