Paulo César L.

I am a Top Rated multilingual Customer Support Specialist with 4+ years of experience in customer service, live chat, email support, Zendesk ticket handling, and remote operations. I currently work with international customer and player support, assisting users with account issues, technical troubleshooting, ticket resolution, and customer satisfaction in fast-paced environments. I am fluent in English and Portuguese (BR) and experienced in communicating professionally across different channels and cultures. I hold a Bachelor's degree from the Federal University of Santa Catarina (UFSC), one of the top universities in Latin America, with academic focus on human and behavioral communication. What I can help you with: * Customer Support (Chat, Email & Ticket Handling) * Zendesk, CRM and Support Operations * Virtual Assistance and Administrative Tasks * English ↔ Portuguese Translation & Proofreading * AI-assisted workflows and productivity tools * Data Entry and Web Research * Localization evaluation and cultural validation * Writing and communication support Why clients work with me: * Top Rated freelancer with $20K+ earned on Upwork * Fast learner and highly adaptable * Excellent communication and responsiveness * Reliable remote worker * Strong attention to detail and organization * Comfortable handling high workloads and multitasking I am always focused on delivering professional, efficient, and human-centered support while helping clients achieve their goals!