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Gerard Dino  C.

Gerard Dino C.

Customer Service Representative | Technical Support | SME

Hey there, does this sound familiar— 🚨 Finding it hard to stay organized with customer inquiries? 🚨 Spending too much time on administrative tasks and email management? 🚨 Having troubles creating your workflow? Look no further! Here's what I bring to the table 👇👇👇 📌 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑪𝒂𝒓𝒆 𝑺𝒑𝒆𝒄𝒊𝒂𝒍𝒊𝒔𝒕 ● I'm the go-to for handling customer inquiries and issues with finesse, ensuring each interaction ends positively. Think of me as the one who turns customer service into a delightful experience, like it's second nature. 📌 𝑬𝒙𝒄𝒆𝒑𝒕𝒊𝒐𝒏𝒂𝒍 𝑨𝒅𝒎𝒊𝒏𝒊𝒔𝒕𝒓𝒂𝒕𝒊𝒗𝒆 𝑨𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕 ● Seamlessly managing administrative tasks is my forte as an admin assistant. I tackle every challenge professionally, making workload issues vanish. I specialize in bringing efficiency to handling piles of pending emails. 📌 𝑫𝒂𝒕𝒂 𝑷𝒆𝒓𝒇𝒆𝒄𝒕𝒊𝒐𝒏𝒊𝒔𝒕 ● When it comes to precise data management, I'm your go-to person. I navigate through busy days with finesse, ensuring every detail is meticulously handled. It's all about striking the perfect balance between speed and accuracy, and I've mastered it. 📌 𝑳𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑 𝑬𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 ● With plenty of experience leading teams and being an expert in certain areas, I specialize in helping teams work together effectively to achieve excellent results. Do you have questions, clarifications or any unique circumstances? 1️⃣ 𝐃𝐫𝐨𝐩 𝐌𝐞 𝐚 𝐌𝐞𝐬𝐬𝐚𝐠𝐞: Just a quick hello on Upwork. 2️⃣ 𝐒𝐞𝐭 𝐔𝐩 𝐚 𝐂𝐡𝐚𝐭: Click that green button to pick a time. 3️⃣ 𝐂𝐨𝐧𝐟𝐢𝐫𝐦 𝐚 𝐓𝐢𝐦𝐞: Choose a 30-minute slot, and I’ll be there. To accomplish these tasks, I'm skilled at using a variety of tools and platforms—consider it my toolkit. Here's a list including, but not limited to: ✅ Shopify ✅ Order Management Tools/System ✅ Gorgias ✅ Freshdesk ✅ Slack ✅ Zendesk ✅ Calendly ✅ Trello ✅ Salesforce (CRM) ✅ Zoom ✅ WhatsApp ✅ Gladly ✅ Discord ✅ Skype ✅ Google Suite (Gmail, Google Chat, Google Excel, Google Docs, Google Calendar, etc.) ✅ Microsoft 365 (MS Teams, Outlook, WhatsApp, Word, Powerpoint, Excel etc.) ✅ Feedback and survey tools (e.g., SurveyMonkey, Google Forms) I'm your versatile multitasker, equipped with experience as a customer service representative, admin assistant, data entry clerk, and back-office support. Think of me as your all-in-one solution to amplify team efficiency and conquer diverse challenges. 🌟 You think we're a good fit? Here's what you can do: 💬 Send a personalized message for a tailored solution. 🗓️ Click the green "Schedule a Meeting" button to lock in a 30-minute slot. 🚀 Whether you're looking for top-notch customer service, seamless admin support, or data perfection, let's make it happen. 𝙄𝙉𝙑𝙄𝙏𝙀 now and let's turn your vision into reality!

🇵🇭Quezon City, Philippines$10/hr100% JSSSince Mar 2022

Earnings and projects

MRR
$31

Last 6 months ÷ 6

World#159,118 / 412k
🇵🇭Country#24,533 / 56.3k
Revenue, last 30 days
$0

Last 6 months: $189

Total earnings
$3.1k

Billed in all: $3.3k

World#294,492 / 412k
🇵🇭Country#44,541 / 56.3k
Per project
$3.1k

$189 in the last 6 months

World#53,509 / 412k
🇵🇭Country#11,938 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
1

Across 3 contracts

0% fixed100% hourly
World#360,671 / 412k
🇵🇭Country#43,767 / 56.3k

Earnings, last 30 days

$3.3kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$3,200$3,250$3,300$3,350Oct 8Oct 23Nov 7

Skill rankings: Top 37% in Chat & Messaging Software

Ranked by MRR among everyone on Upwork with the skill.

  1. #38Customer Transaction Email87 freelancers · 🇵🇭 #26Top 44%
  2. #297Order Entry618 freelancers · 🇵🇭 #216Top 48%
  3. #341Chat & Messaging Software924 freelancers · 🇵🇭 #151Top 37%
  4. #381Payment Processing834 freelancers · 🇵🇭 #140Top 46%
  5. #775Transaction Data Entry1,625 freelancers · 🇵🇭 #343Top 48%
  6. #892Product Knowledge2,128 freelancers · 🇵🇭 #552Top 42%
  7. #1,340Order Processing2,648 freelancers · 🇵🇭 #842Top 51%
  8. #1,512Salesforce3,758 freelancers · 🇵🇭 #466Top 40%