Alelei U.
Ecommerce Operations & Customer Support VA (Shopify Expert)
Need an Ecommerce PRO who can hit the ground running? 🛒 Your Go-To Ecommerce Project Assistant & Customer Support Specialist 📊 4 Years in Shopify Ops, Digital Marketing & Merchant Success ⭐ Top-Quality Execution | Detail-Oriented | Results-Driven Here’s how I help your business grow 👇👇👇 I support fast-moving ecommerce brands by handling everything from Shopify backend operations, product listings, landing pages, and inventory coordination to email marketing, customer experience, and analytics-driven performance insights. My edge? I combine tech skills, marketing execution, and customer support expertise, allowing me to solve problems, streamline workflows, and keep your operations running smoothly. 🚀 Key Skills: • Shopify Administration & Store Optimization • Product Listing, Copywriting & SEO • Email Marketing (Klaviyo, Mailchimp + Flows & Campaigns) • Market & Competitor Research • CRO Insights & Analytics Reporting • Customer Support (Freshdesk, Zendesk, Shopify Inbox) • Campaign Coordination & Project Management • Basic HTML/CSS/Liquid for Store Adjustments 🔥 Services I Offer: • Shopify Store Updates & Maintenance • Product Uploads, Variants & Data Cleanup • Landing Page & Collection Page Setup • Newsletter Setup, Flow Optimization & Segmentation • Customer Support via Chat/Email/Tickets/Phone Calls • Inventory/Order Coordination • Analytics Dashboards + Weekly Insights Reports • A/B Testing Support & Performance Monitoring 💻 Tools I Use Daily: Shopify • Zoho • Google Workspace Klaviyo • Mailchimp • Tiktok & Meta Ads Tools Freshdesk • Freshchat • Zendesk • Shopify Inbox • JustCall Slack • MS Teams • Linear • Trello MS Office • Canva • Adobe Photoshop • Figma I’m a systems thinker, I don’t just complete tasks; I analyze what’s working, improve processes, and bring clarity to fast-paced ecommerce operations. Collaborative, reliable, and proactive, I make sure things move forward without needing constant supervision. Think I’m the right fit for your team? 💬 Send me a message and let’s explore how I can support your brand 😊 Talk soon, Alelei
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $16k
Billed in all: $30,712$31k
$5.4k in the last 6 months
Across 6 contracts
Across 19 contracts
Earnings, last 30 days
Skill rankings: Top 1% in CapCut
Ranked by MRR among everyone on Upwork with the skill.
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