Aleksa Grail Sam R.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I am an operations professional with experience across business operations, sales support, customer service, and eCommerce marketplace operations. Over the past 4+ years, I have supported international teams in customer-facing and backend roles, handling everything from customer support and team leadership to sales administration, reporting, listing operations, and day-to-day business coordination. My experience includes supporting professional education programs, managing marketplace listings, coordinating with customers and stakeholders, developing SOPs, monitoring operational performance, and maintaining high service standards across multiple channels. Areas of expertise include: • Operations & Sales Support • eCommerce & Marketplace Operations • Customer Service & Escalation Management • Team Leadership & Quality Assurance • Administrative Coordination & Reporting • SOP Documentation & Process Management Tools: Zendesk | Notion | Retool | Sharetribe | Pennylane | Odoo | Magento | Microsoft 365 | Google Workspace | Slack I enjoy working at the intersection of operations, customer experience, and business support, helping teams stay organized and deliver a consistent experience for customers and stakeholders.