TJ L.

I am a Quality and Data Analyst specializing in customer service contact audit and insights. I can help in auditing, analyzing data (dashboard, data studio) and behavior insights with the best of my ability. - I am experienced in Nexidia Analytics, Google Sheets, Google Script and Dashboards. - I manage audit completion of Team Leaders towards their Team and partner with them in analyzing behaviors/opportunities to help in coaching and improvement. I am also proficient in computer literacy (hardware and software). I am able to extend my knowledge during my time working as an intern Software Quality Assurance Engineer.