Astrid I.

Customer service, data entry/ Emails, chats and calls experience

Detail-oriented and personable Customer Service Specialist with 5+ years of experience delivering top-tier email, live chat, and phone support. I’m recognized for my clear communication, empathy, and problem-solving skills, which help businesses retain happy, loyal customers. Beyond customer support, I bring added value with digital marketing skills—creating eye-catching content and managing social media using tools like Canva. I’ve also trained clients and new team members on software platforms and internal procedures, helping streamline onboarding and increase team productivity. As a fully bilingual professional (Spanish-English), I offer translation services for both internal and customer-facing documents, ensuring your message is conveyed and polished in both languages. Whether you need support, content creation, or seamless client communication in multiple languages, I’m ready to help your team grow.