Jose Hendrick M.

I pride myself on being able to deliver all the Transcriptions and Data Entry output quickly and accurately and to provide support . Adaptive to ever changing demands of work schedule and is able to work and make decisions under pressure. My recent job is Working in NGO based in California USA and operating across Nigeria. My role is Transcriber/ Auditor and Disbursement Metadata Reviews. Cash Management and expense reviews. I have great experience in the following tasks: *Checking do Forms using created by our field staff based in Nigeria with all the details and photos. These photos need to reviewed. As a review agent, I am helping the cause by helping to make sure that cash incentives are being disbursed properly to the right recipients. Fraudulent activities and recipients steal these incentives away from our intended beneficiaries. *Checking Errors for Transcription. Working with Quality Leads from our Transcription teams and work towards improving the quality of transcriptions. *Maintaining open communication with my team of other “Transcriber - Auditors” and my Supervisor to discuss improvements of daily operations. Work towards being able to transcribe all pending records for transcription for the week As a Cash Management Console Agent, success in this responsibility will be assessed by the following goals: Identifying issues Day to day discrepancy reviews and resolution management Case log creation for each discrepancy Communicating with field staff promptly, and resolving cash management discrepancies found Console Field Expense Review As a Console Agent for Field expense review, success in this responsibility will be assessed by the following goals: Identifying expenses that don’t meet the defined protocol for submitting expenses and communicating/noting them for future improvements or resolutions, as appropriate Identifying expenses that may not be justified -- overstated or duplicate expenses and working to communicate it to staff and supervisors in order to resolve and reduce such instances Ensure that expenses are reviewed in a timely manner