Sheena L.

I am a dedicated and multi-skilled Virtual Assistant and Executive Assistant with over 7 years of professional experience supporting businesses in customer service, operations, administrative management, and digital content. I help companies stay organized, improve customer experience, and grow their online presence through efficient administrative support, structured workflows, and strategic content creation. My background includes working with international teams and US-based clients, handling CRM systems, quality assurance, executive support, and social media management. I focus on delivering reliable, detail-oriented support that helps businesses run smoothly and scale efficiently. 💡 Services I Offer 🔹 Executive Assistant & Business Administration Executive & Calendar Management – Schedule meetings, manage calendars, and coordinate appointments Email Management & Client Communication – Organize inboxes and handle professional correspondence Project Coordination & Task Management – Support leadership with operational and administrative tasks Document Preparation & Research – Create reports, SOPs, presentations, and research summaries Travel Planning & Meeting Coordination – Arrange meetings, flights, accommodations, and itineraries Business Operations Support – Assist with workflow management and process organization 🔹 CRM Management & Administrative Support CRM Management (Salesforce, Zendesk, and other platforms) Data Entry & Database Management using Google Sheets, Excel, and CRM tools Customer Support Operations via email, chat, phone, and ticket systems Lead Tracking & Client Follow-ups Reporting & Workflow Organization 🔹 Quality Assurance & Subject Matter Expertise (SME) Call Monitoring & Quality Evaluation to ensure service compliance and performance Performance Reporting & Coaching to help teams improve customer interactions Process Improvement & SOP Compliance Training Support & Knowledge Base Development 🔹 Social Media Management & Content Creation Social Media Strategy & Content Planning Graphic Design using Canva Short-form Video Editing using CapCut & Descript Content Scheduling & Platform Management (Instagram, TikTok, LinkedIn) Community Engagement – responding to comments, messages, and audience interactions 📌 Tools & Platforms Google Workspace (Docs, Sheets, Drive) Microsoft Office (Excel, Word, PowerPoint) CRM Systems (Salesforce, Zendesk) Canva, CapCut, Descript Slack, Zoom, and other collaboration tools 📌 How I Can Help Your Business I help businesses stay organized, improve operational efficiency, and strengthen their digital presence through reliable virtual assistance, structured administrative support, and engaging content creation. If you're looking for a detail-oriented Virtual Assistant who can support your business operations, executive tasks, and online growth, I’d be happy to help. 📩 Let’s work together and grow your business.