Oussama C.

I have extensive experience in community management, social media engagement, customer interaction, and language-related projects, working with both startups and established platforms across different industries. I’ve worked as a Community Manager and Moderator for crypto and trading platforms such as IQ Option, Exnova, Tradyom, and multiple Web3 and meme-coin projects including BitcoinPepe, Poodlana, and Pepex. My responsibilities included daily community engagement on Telegram, Discord, X (Twitter), Instagram, and Facebook, executing content plans, encouraging participation, managing promotions, enforcing community rules, handling conflicts, and maintaining fast response times. In KPI-driven roles, I successfully achieved 70–85% promo code usage within Arabic-speaking communities. I also have strong experience managing multi-community and multi-account environments, onboarding users, maintaining one-on-one relationships, collecting feedback, and keeping members engaged even when communities were not interacting with each other. I regularly prepared weekly and monthly reports, tracking engagement, growth, sentiment, and actionable insights. In addition, I’ve worked on language and AI-related projects, including Arabic transcription, reviewing, task-parking moderation on the LOFT platform, and dialect-specific quality control (Moroccan Darija and Levantine Arabic). These roles required high attention to detail, workflow coordination, and quality assurance. I’m comfortable using tools such as Google Suite, Airtable-style trackers, Discord moderation tools, Canva, ChatGPT, and Notion AI to optimize workflows while keeping output human and on-brand. I work reliably in remote environments, adapt easily to new systems, and am experienced in PST-aligned schedules, structured training programs, and performance-based roles. Overall, my background combines community growth, customer communication, content execution, moderation, reporting, and language expertise, making me effective in fast-paced, long-term, remote roles that require consistency, professionalism, and engagement.