Angelou M.

I am a Healthcare Virtual Assistant with a background in Special Education and Applied Behavior Analysis (ABA), supporting therapy providers through accurate scheduling, care coordination, and day-to-day administrative operations. I have hands-on experience coordinating therapy schedules, managing cancellations and make-up sessions, communicating with families and providers, and maintaining organized, HIPAA-aware documentation. I’ve worked in both community-based and remote settings, supporting ABA and healthcare teams using tools such as Rethink Behavioral Health, RingCentral, Google Workspace, and Trello. What sets me apart is my understanding of how therapy services actually work — session structures, provider availability, family coordination, and the importance of accuracy and follow-through. I’m highly organized, calm under pressure, and proactive in identifying scheduling gaps before they become issues. I’m comfortable supporting: ABA and therapy scheduling Intake coordination and follow-ups Client and provider communication Documentation tracking and admin support Process improvement and SOP-based workflows I’m reliable, easy to train, and committed to long-term remote partnerships where consistency and trust matter.