Vanmark G.

Hi there! I'm Van — a B2B Operations & Customer Success Manager with 8+ years of experience leading teams, building systems, and running operations for service businesses and SaaS/EdTech platforms. 8+ years in the call center industry built my foundation: managing teams, building SOPs, tracking performance, running QA, and keeping operations tight in environments where consistency and accountability directly drove business outcomes. That's where I learned how systems and people fit together — and how to make both work. The past 3 years at Maven (a leading cohort-based course platform) have taken that foundation into modern B2B ops. I work directly with enterprise clients, instructors, and students — handling everything from group seat enrollments and RFP responses to invoicing, VAT compliance, refund processing, and operational workflows. I've worked with enterprise teams across the US, EU, and UK in tech, logistics, music, financial services, and consulting. What that combination gives you: someone who can lead a team, build the SOPs they run on, implement AI-powered workflows, and own the customer-facing operations end-to-end — not just one piece of it. ✅ What I can help you with: B2B sales support & group seat coordination Enterprise account management & RFP responses Custom pricing proposals & quote follow-ups Invoicing, billing & VAT compliance (US, EU, UK) Refund processing & escalation handling Customer support (email + chat-based) Course operations & cohort logistics Student onboarding & enrollment Instructor coordination & content moderation Help center documentation & FAQs Calm, friendly communication — even when things go sideways 🛠️ Tools I work with: Intercom (support & live chat) Stripe (payments, invoicing & refunds) Notion (docs, policy pages & internal ops) Linear (engineering ticket coordination) Slack (team & cross-functional collaboration) Asana (Projects, Tasks) Google Workspace (Docs, Sheets, Gmail, Calendar) Zoom (event coordination) Loom (async support videos) Maven(dot)com (course backend & operations) I'm efficient, dependable, and I genuinely enjoy helping people — whether that's a student who needs a refund processed quickly or a procurement team who needs a compliant invoice for their finance department. If you're running a course, SaaS, or EdTech business and need someone who can handle both the B2B side (proposals, enterprise accounts, billing) and the customer-facing side (support, onboarding, instructor ops) with clarity and care — I'd love to work with you. Let's build a smooth and stress-free experience for your learners and your clients. 🏆 CUSTOMER SERVICE - UPWORK SKILL CERTIFIED 🏆 TOP RATED PLUS - UPWORK