Renalyn Mae L.

I specialize in eCommerce customer support and Shopify operations for DTC brands — handling the day-to-day that keeps customers happy and storefronts running. My background is hands-on: I've managed 50–100 support tickets daily using Gorgias, handled subscription workflows in Recharge, Skio, and Loop, processed returns directly in Shopify and Gorgias, and kept Shopify storefronts updated with accurate product and content changes. What I work on every day: 🛒 Shopify Operations — product page updates, storefront content management, and backend admin tasks 📦 Subscription Support — cancellations, plan changes, product swaps, and account management via Recharge, Skio, and Loop ↩️ Returns & Refund Inquiries — processed end-to-end through Shopify and Gorgias 💬 Customer Support — high-volume ticket and email management, order support, and clear customer communication 📋 OMS/WMS — familiar with order and warehouse management systems used in eCommerce operations I'm comfortable working independently in fast-moving eCommerce environments. I know the tools DTC brands use, I follow processes carefully, and I communicate clearly — with customers and with teams. If your brand needs reliable, experienced support across Shopify, subscriptions, and CX, feel free to connect.