Angela D.

Ecommerce Customer Service Support / Admin VA / AI Content Writing

Are you in search of an amazing customer service specialist with an awesome virtual assistant skills? I am exactly what you're looking for! Let's collaborate and cultivate a robust business relationship based on loyalty, honesty, and reliability. Here is my SAAS company working history: Alura SEO SAAS website (for Etsy sellers): - Answer and troubleshoot customer concerns about the app - Escalate technical concerns to our tech team - Gather and create competitor research information reports and utilize Ava AI - Recreate, improve and add various information on Etsy articles content and utilize Ava AI Here is my working history as a Customer Service Specialist: FLAGSHIP ONE, INC: - Assist operations manager with taking supervisory phone calls - Main duty is to take phone calls, live chats and emails to assist customers with ordering car parts, providing car parts pricing, updating customer orders - Provide tracking of orders - Process RMA replacements and refunds - Send and create shipping labels - Create sale quotes - Call leads for possible sale ETSY E-COMMERCE: - I've worked directly on this company assisting and mediating to both buyers and sellers. - Assist members via phone call and live chats - Provide buyers an update on their orders, checking tracking information - Assist buyers and sellers with basic troubleshooting of the Etsy website and Etsy app - Process buyer refunds on the Etsy system - Assist and guide Etsy sellers with resolving finance shop issues AT&T AND DIRECTV: - Assist members with their complaints via phone calls regarding their internet, phone and TV billings - Upsell mobile phone lines to members - Provide information regarding their billings and information about our services. --------------------- 🏆🏆CLIENT TESTIMONIALS: 🏆🏆 "Angela is very attentive, motivated and energetic. She was a valuable member of our team and could be relied upon to do a great job. She picked up information and processes fast which meant her uptake time was quick. Should we require her services again, we will not hesitate to rehire her."