Alicia B.

I am your back office agent that can provide services such as updating customer details, billing and investigation. I can do product research since I am knowledgeable in Social Media and Online Shopping. I can assist my client whichever concern they have. MY SKILLS • Good communication skills • Customer Support Skills • Knowledgeable in Microsoft Office • Good in investigation & verification • Typing speed 45 WPM • Knowledge of the standards and techniques of office work. • High Energy and willingness to excel. • Ability to analyze situations and attention to detail. • Ability to learn new computer programs and applications with little instruction. • I can handle irate customers and make them calm by resolving their concern