Abraham A.

I’m a Product Operations Manager with hands-on experience across B2B SaaS, product operations, customer lifecycle, growth systems, and QA. I work closely with teams to understand problems, turn them into clear product requirements, coordinate execution, and make sure what gets built actually works for the people using it. My QA background gives me an extra layer of attention to detail, especially when validating workflows, APIs, integrations, and release readiness. My experience includes: * Product discovery and problem definition * Requirements and user story development * Product and customer journey design * Backlog and feature prioritisation * Cross-functional coordination * Customer lifecycle and CRM operations * Marketing automation and lead routing * UAT and release readiness * API testing with Postman * Manual and functional testing Across HR tech, agritech, edtech, property tech, fintech, and customer-facing platforms, I’ve worked across the product lifecycle from understanding the problem to shipping, testing and improving the experience. Recent work includes: * Shipped 9 core product features in 3 months on a product that had been stalled for 10 months * Worked across product requirements, engineering coordination, testing and release for a platform integrating 6 utility services * Validated 86+ API endpoints across development, staging and production * Executed UAT across 4 user roles and 50+ features * Analysed 48+ user-reported issues to identify recurring product problems and prioritise fixes * Built customer lifecycle workflows in Customer. io covering website forms, segmentation, automated journeys, lead routing, notifications, UTM tracking, A/B testing and conversion flows * Established the tracking and reporting structure needed to measure acquisition, engagement and conversion across the customer journey My QA background means I don’t just think about what should be built. I also think about what could break, how users will experience it, and whether the product is ready to go live. I work well with product, engineering, design, QA, marketing, sales and business teams, helping bring different priorities into one clear direction. If you need someone who can think through the problem, coordinate the work, validate the product and keep the customer journey in view, I’d be happy to work with you.