Victoria Chinyere E.

I help short-term rental operators and property management companies manage the day-to-day work behind a smooth guest experience, from reservations and guest communication to cleaners, maintenance, vendors, pricing and PMS/OTA operations. I’m a Top Rated Plus freelancer with hands-on experience supporting multi-property short-term rental and property management operations across different markets. My support includes: Short-Term Rental & Property Operations • Guest communication from inquiry to checkout • Reservation and calendar management • Check-in and check-out coordination • Cleaner and turnover coordination • Maintenance and vendor management • Guest issue resolution and escalation • Listing updates and optimisation • Pricing and availability support • Daily portfolio monitoring Property Management Support • Tenant and guest communication • Maintenance requests and work-order coordination • Vendor and contractor follow-up • Move-in and move-out coordination • Property records, reporting and administrative operations PropTech & Customer Support Because I have worked directly inside property-management operations, I also understand the challenges hosts and property managers face when using PMS, channel managers and other property technology. I can support PropTech and real-estate SaaS companies with customer support, onboarding, troubleshooting, CRM/ticket management, follow-ups and escalations. Tools and platforms include: Guesty, Hostaway, Hospitable, Hostfully, Streamline, Cloudbeds, Buildium, AppFolio, PriceLabs, RankBreeze, Zendesk, Intercom, HelpScout and HubSpot. My experience includes resolving 2,000+ customer support tickets, maintaining a 98% customer satisfaction score, and supporting large multi-property STR operations. One client described me as a “fire-and-forget assistant” because I could take ownership without constant supervision. If you need someone who understands both the guest-facing and operational side of property management, send me a message and tell me about your portfolio and where you need the most support.