Ginikanwa Felicia E.

I provide security-conscious cloud, IT, and technical support for startups, small businesses, SaaS companies, and remote teams. My background combines professional IT support experience with hands-on Microsoft Azure, Microsoft Entra ID, cloud security, and application-deployment projects. I help businesses resolve technical problems, support users, manage access and document solutions clearly. I can assist you with: • Microsoft Azure and Microsoft 365 technical support • Microsoft Entra ID user, group and access administration • User onboarding, offboarding and account management • MFA, RBAC, permissions and Conditional Access support • Windows, software, account and connectivity troubleshooting • Remote desktop and end-user technical support • SaaS technical customer support through email, chat and ticketing systems • Azure Monitor, Log Analytics, Microsoft Sentinel and Datadog • Investigation of login, access, configuration and application issues • Basic Linux and system-administration support • Technical documentation, knowledge-base articles, runbooks and user guides • Foundational PowerShell, Terraform, GitHub Actions, Docker and Kubernetes support How I work: 1. Understand the problem and expected outcome 2. Gather the relevant technical information 3. Investigate and identify the root cause 4. Explain the recommended solution clearly 5. Implement or guide the implementation securely 6. Test the result and document the resolution I understand that good technical support is not only about fixing technology. Users and customers also need clear communication, patience, regular updates and confidence that their issue is being handled properly. I am Microsoft-certified in Azure administration and Azure security, with practical experience in identity and access management, cloud monitoring, IT troubleshooting and customer support. I am available for: • One-time troubleshooting sessions • Short Microsoft cloud projects • Part-time technical support • Ongoing IT and SaaS customer support • Startup employee onboarding and access administration • Cloud-security and identity-support assignments Send me a message describing your technical issue, current environment and expected result. I will review the information and explain the most practical next steps.