Samantha E.

8+ Years Transforming Customer Support into Growth & Retention I help fast-growing companies elevate their customer experience, streamline support operations, and build long-term customer loyalty. Across eight years in customer success and support management, I’ve managed operations for global brands across the US, Lithuania, and New Zealand, adapting seamlessly to dynamic, high-volume environments and shifting business priorities. Whether operating independently or leading teams, I focus on turning support ecosystems into efficient, high-performing engines. Core Strengths & Impact: Global Support Operations: Proven success adapting to diverse market nuances, compliance standards, and customer expectations across multi-country regions. Tech-Driven Efficiency: Expertly leverage AI, ticketing platforms, and e-commerce stacks to reduce response times, automate routine workflows, and elevate resolution quality. Adaptability & Ownership: Self-directed and resourceful, with a track record of driving stability and structure during fast-paced operational changes. Tech Stack: Zendesk | Salesforce | Richpanel | Shopify | Claude AI Looking for a long-term role where I can take ownership, drive operational excellence, and help your business scale. Let’s connect!