Bertha O.

Executive Assistant | Acuity Scheduling Expert | Operations & Support Top Rated Plus Operations & Systems VA with over 6,700+ documented hours on Upwork. I specialize in resolving complex scheduling friction, streamlining daily administrative workflows, and managing high-volume client communications so business owners and executives can scale without operational bottlenecks. I don't just clear tasks, I take ownership of the customer-facing engines that protect your revenue. My clients rely on me because I am fiercely reliable, highly proactive, and capable of operating independently under minimal supervision. 🎯 Core Areas of Expertise: • ⚙️ Acuity Scheduling Mastery: Complex appointment configurations, booking workflow design, automation setups, and system triage for multi-client calendars. • 📞 High-Volume Support Operations: Managing call center frameworks, lead triage, warm outreach, and email response workflows with over 3,300+ hours tracking operational consistency. • 🏗️ Real Estate & Construction Admin: Specialized contract coordination, document preparation, rental marketing workflows, and client gatekeeping. 🛠️ Technical Proficiencies & Systems: • Systems & Workflow Automation: Acuity Scheduling (Expert), Square Retail, CRM Automations • Operations & Lead Management: Call Center Systems, Inbound Lead Triage, Warm Outreach Tracking • Productivity & Collab: Google Workspace, Microsoft 365, Slack, Zoom, Social Media Dashboards Whether you need an elite scheduling architect to fix a broken booking process, a dedicated operational anchor to lead your support desk, a meticulous gatekeeper to manage your C-suite schedule, or a long-term operational anchor to handle daily customer communications, I am available to start immediately. Click "Message" or "Invite to Job" to schedule an introductory consultation today.