Maria Eduarda H.

I'm a polyglot with fluency in 5 languages — Portuguese, English, French, Italian, and Spanish — and currently learning German. With over 8 years of experience in Customer Service, I specialize in helping companies deliver seamless onboarding experiences, resolve customer issues efficiently, and build long-term relationships across global markets. For the past 10 months, I've been working as a Bilingual Customer Onboarding Analyst at an international IT company, where I support clients in implementing SaaS solutions, provide training, and ensure successful adoption across multicultural teams. 💡 What I bring to your business: Customer onboarding for SaaS platforms (kick-off, setup, training, and follow-up) Multilingual customer support (email, chat, video) CRM usage (HubSpot, Salesforce, Zendesk) Cross-cultural communication & problem-solving A passion for people, processes, and excellence in service If you're looking for a reliable, multilingual, and detail-oriented customer success professional — I’d love to collaborate. Let’s make your clients feel at home with your product — anywhere in the world.