Yvette Joyce S.

Hi there! I'm Yvette, a dedicated and reliable professional with 3 years of expertise as a Credit Underwriter and 6 years of experience in customer support, combining a total of 9 years in customer support and administrative services. My background blends strong client-facing skills with technical financial analysis, allowing me to deliver both excellent service and accurate decision-making. What I can do for you: Fraud Analysis & Risk Detection: Identify unusual activity, inconsistencies, or red flags that may indicate fraudulent behavior, escalating high-risk cases for further review to help businesses mitigate potential losses. Credit & Financial Review: Assess and approve credit card and personal loan applications under delegated lending authority, ensuring compliance with policy and risk standards. Validate financial documents such as payslips, bank statements, tax returns, superannuation, pension, and BAS for accurate income verification. Email Management: Organize, filter, and respond to emails promptly and professionally, keeping your inbox clear and communications seamless. Customer Service: Provide empathetic, solution-focused support through email, chat, and phone, ensuring positive customer experiences. Data Entry & Back Office Support: Enter and manage data across spreadsheets, CRM systems, and databases with accuracy, while assisting with document management and administrative tasks. Why choose me? Proactive & Reliable: I take initiative to solve problems, anticipate needs, and consistently deliver accurate results on time. Exceptional Communication: Clear, responsive updates so you’re always informed on the status of your project or assessment. Detail-Oriented: Whether reviewing financial documents or handling admin tasks, I ensure precision and compliance in every detail. Customer-Centric: With 6 years in customer support, I bring professionalism, empathy, and strong client-facing skills to every interaction. Financial & Risk Expertise: 3 years as a Credit Underwriter with delegated lending authority, skilled in credit assessment, income verification, and responsible lending decisions. Fraud Detection: Experienced in identifying potential risks, detecting red flags, and escalating complex or high-risk applications for further review to protect against fraud. Having worked across industries such as banking, finance, and technology, I’m well-equipped to manage sensitive financial assessments, ensure compliance, and provide reliable support for day-to-day operations while maintaining confidentiality and professionalism. If you’re looking for someone who can deliver accurate results, streamline processes, and support your team’s success, let’s chat! I’m here to make your work easier and help your business thrive. Skills & Expertise: Credit Assessment & Underwriting Fraud Detection & Risk Analysis Financial Document Review (payslips, bank statements, tax returns, superannuation, pension, BAS) Compliance & Responsible Lending Email, Chat & Phone Support Data Entry & Back Office Administration Appointment Scheduling & Calendar Management Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Drive, etc.)