Henry J.

Need someone reliable to handle your customers, scheduling, and day-to-day operations? I'm a remote customer operations and sales professional with 7+ years supporting U.S. businesses. Right now, I'm the front line for a U.S. company's Scheduling, Engineering & Permitting, Repairs, and Accounting departments. I take every inbound call, manage a full repairs department, schedule installations and service appointments, collect customer payments, and build operational reports in NetSuite. Before that, I closed $1M+ in sales in 10 months as an outbound sales rep, making 150+ calls a day and ranking top converter in 4 of 10 months out of 30 reps. What I can help you with: - Customer support by phone, email, and chat (80+ interactions a day) - Appointment scheduling and calendar management - Order processing and ERP operations (NetSuite, Acumatica) - CRM and pipeline management (Salesforce, HubSpot) - Outbound calling, lead generation, and follow-up - Payment collection and accurate record-keeping - Reports and data entry in Excel and Google Sheets - HIPAA-compliant handling of medical records I've also supervised and trained teams of call agents, so I know what good service looks like and how to keep standards high. Send me a message with what you need, and let's talk about how I can help.