Michelle D.

* E-commerce Customer Support Tools handled- Zendesk, Freshdesk, Gorgias, Shopify, Amazon, and Walmart, and client-owned CRMs * Amazon & Walmart Virtual Assistant** Experienced in product listing, order processing, customer service, and administrative support. * Email & Phone Support (6+ Years)** – Proficient in handling high-volume emails and calls, ensuring excellent customer experience. * Social Media Customer Support** – Skilled in managing customer inquiries, resolving issues, and maintaining brand reputation across various platforms. *Telecommunications Support** – Managed customer service for the largest Canadian telecom company, handling diverse concerns. * Outbound Call Experience (2+ Years)** – Conducted surveys and market research through professional phone interactions. * Inbound Billing Support (1 Year)** – Assisted customers with billing inquiries, payments, and account management. * Complaints & Escalations Handling (2+ Years)** – Expert in de-escalation, conflict resolution, and ensuring customer satisfaction.