Muhammad T.

AI Agents & Business Systems Engineer | Voice, CRM & API Automation

I engineer AI systems that turn conversations into business actions. AI agents that qualify leads, update CRMs, call APIs, book appointments, process business data, and coordinate workflows across your systems. The goal is simple: less manual work, faster responses, cleaner data, and AI automation you can trust in production. I connect AI with CRMs, voice and messaging platforms, accounting tools, calendars, databases, and custom APIs to build end-to-end systems that understand context, make decisions, update records, and move work forward automatically. AI SYSTEMS I BUILD • AI lead qualification and follow-up agents that capture context, update CRM records, and move leads through the pipeline • Voice AI agents for inbound/outbound calls, qualification, customer support, and appointment booking • WhatsApp, SMS, and chat agents that answer questions, retrieve business data, and trigger real workflow actions • AI-powered CRM systems for follow-ups, routing, pipeline updates, reminders, and human handoffs • AI scheduling systems that understand natural-language requests, check availability, and book appointments • Intelligent order, invoicing, and document workflows connected to accounting and business platforms • Custom AI agents that use APIs, webhooks, databases, and business rules to complete multi-step tasks REAL WORLD AI SYSTEMS I HAVE BUILT • WhatsApp → AI → QuickBooks: An AI-driven order workflow that understands customer messages, identifies products and quantities, validates real QuickBooks data, and creates invoices automatically. • CallRail → HubSpot → AI Scheduling: A conversational lead workflow that captures SMS conversations, qualifies prospects, updates CRM data, understands scheduling requests, and connects qualified leads to appointment workflows. • Voice AI Agents: AI voice workflows using Vapi, ElevenLabs, Twilio, and APIs for lead qualification, customer conversations, follow-up, and appointment booking. • AI Call Summarization: Automated transcript processing that classifies calls, generates structured summaries, matches the correct lead, and updates the relevant CRM or workspace record. • Document → CRM Automation: Event-driven workflows that match CRM records, attach signed documents, and trigger internal actions automatically. TECHNICAL STACK AI & LLMs: OpenAI, Claude, Gemini AUTOMATION & ORCHESTRATION: n8n, Make, Zapier, Google Apps Script CRM & BUSINESS SYSTEMS: GoHighLevel, HubSpot, Podio + Globiflow, Airtable, Pipedrive, Zoho CRM VOICE & MESSAGING: Vapi, ElevenLabs, Twilio, CallRail, WhatsApp APIs, SMS BUSINESS & DATA: QuickBooks Online, Notion, Google Sheets, Calendly, Jotform, Dropbox Sign / DocuSign INTEGRATION & ENGINEERING: REST APIs, Webhooks, OAuth2, JSON, Custom API Integrations BUILT FOR PRODUCTION, NOT JUST DEMOS • Context-aware workflows grounded in real CRM, API, and business data • Human-in-the-loop approvals and handoffs for sensitive or uncertain actions • Error handling, retries, fallbacks, and validation for reliable execution • Conversation state and memory logic for multi-step AI interactions • Secure API authentication using OAuth2, tokens, and webhook verification • Logging and monitoring that make issues easier to trace and resolve • Business-rule enforcement so AI actions stay within operational requirements WHY CLIENTS WORK WITH ME I start with the business process, not the tool. Then I design the AI, automation, integrations, and safeguards around the actual workflow. I can own the system end to end: conversation logic, API integration, CRM updates, scheduling, testing, deployment, troubleshooting, and ongoing optimization. When an off-the-shelf connector is not enough, I work directly with REST APIs, webhooks, OAuth2, and custom business logic to build the missing integration. LET'S BUILD THE RIGHT AI SYSTEM Have an AI or automation workflow that needs to work across multiple systems? Send me your current process, tech stack, and desired outcome. I’ll identify the cleanest architecture and build the solution around your real business rules not around a generic template. Already have an automation that is incomplete, unreliable, or failing in production? I can audit it, identify the weak points, and turn it into a stable, maintainable system.