Armando P.

Hello! I'm a Customer Service Representative specialized in bilingual healthcare communication. I provide accurate, culturally sensitive communication services and ensure data integrity for healthcare and research organizations. Proficient in tools like Google Workspace, Microsoft Office, Call Center Software, EHR and CRM softwares. Patient-Centered Communication: - Handling sensitive patient Inquieries with empathy. - Scheduling appointments, addresing concerns. - Experience maintaining confidentiality in line with healthcare privacy standards. - Coordination with healthcare providers. - High-Volume call management. Fast learner, responsible, analytical, confident, adaptable, critical thinking. Excellent attention to detail, strong written and verbal communication skills. Ability to perform repetitive tasks with a high degree of accuracy. Comfortable working independently with minimal supervision.