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Shinell W.

Shinell W.

Customer Service Representative

Hello! Are you looking for a reliable and professional Customer Support Specialist who can provide exceptional service and represent your brand with care? I help businesses deliver excellent customer experiences through professional online chat, phone, and email support. With over six years of experience in customer service, customer support, administrative support, and e-commerce operations, I understand the importance of responding to customers promptly, resolving concerns efficiently, and ensuring every interaction leaves a positive impression. I thrive in fast-paced environments and take ownership of each customer interaction. I do not just answer questions. I focus on providing solutions, following company guidelines, and creating a smooth experience for your customers while supporting your business goals. You can expect a dependable, detail-oriented, and dedicated support partner who communicates effectively, adapts quickly, and is committed to delivering high-quality service. What I Offer: ✔ Professional and empathetic customer communication ✔ Accurate handling of customer inquiries and requests ✔ Reliable administrative and operational support ✔ Strong attention to detail and commitment to company procedures ✔ A customer-first approach to maintaining satisfaction and loyalty Availability: ✅ Available to start immediately ✅ Open to full-time opportunities ✅ Available to work across U.S. time zones, including EST, CST, and PST If you are looking for someone dependable who will provide your customers with professional and reliable support, I would love the opportunity to work with you.

🇯🇲Spanish Town, Jamaica$6/hr100% JSSSince Mar 2022

Earnings and projects

MRR
$866

Last 6 months ÷ 6

World#54,475 / 412k
🇯🇲Country#179 / 1,010
Revenue, last 30 days
$788

Last 6 months: $5.2k

World#50,373 / 412k
🇯🇲Country#168 / 1,010
Total earnings
$10k

Billed in all: $10k

World#196,412 / 412k
🇯🇲Country#593 / 1,010
Per project
$10k

$5.2k in the last 6 months

World#15,927 / 412k
🇯🇲Country#97 / 1,010
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇯🇲Country#240 / 1,010
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇯🇲Country#839 / 1,010

Earnings, last 30 days

$10.3k+$788 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$9.5k$10.0k$10.5kOct 8Oct 23Nov 7

Skill rankings: Top 10% in English

Ranked by MRR among everyone on Upwork with the skill.

  1. #140Answered Ticket446 freelancers · 🇯🇲 #5Top 31%
  2. #1,253Phone Support5,089 freelancers · 🇯🇲 #27Top 25%
  3. #1,549Ecommerce8,441 freelancers · 🇯🇲 #5Top 18%
  4. #1,689English17,148 freelancers · 🇯🇲 #14Top 10%
  5. #2,577Online Chat Support11,527 freelancers · 🇯🇲 #47Top 22%
  6. #3,254Email Support14,954 freelancers · 🇯🇲 #44Top 22%
  7. #4,096Customer Support20,101 freelancers · 🇯🇲 #56Top 20%
  8. #4,850Administrative Support27,851 freelancers · 🇯🇲 #47Top 17%