Micole M V.

I help STR owners manage guest communication, bookings, and property operations to keep occupancy high and operations organized. I support Airbnb hosts and property managers by managing guest messaging, reservations, listings, and coordination with cleaning and maintenance teams. My focus is keeping response times fast, resolving issues quickly, and ensuring a smooth experience for both you and your guests. What I can help you with: • Airbnb guest communication and messaging (fast response times) • Booking management and calendar updates • Handling guest inquiries, complaints, and escalations • Listing management and updates (Airbnb, Booking. com, etc .) • Coordinating cleaning and maintenance teams • Check-in and check-out support • Pricing updates and basic optimization • Inbox and email management • Scheduling and task coordination • Data entry and records tracking • Customer support via chat, email, and phone Tools I use: Airbnb, Guesty, Hospitable, HostAway, Breezeway, Turno, Slack, Google Workspace, Gmail, Outlook, Google Calendar, Microsoft Office, Zoom, MS Teams, Asana, Trello, Monday. com, HubSpot, RingCentral, OpenPhone, Aircall Experience highlights: • Worked as Airbnb Support Ambassador handling bookings, policies, and guest issues • Managed guest messaging, reviews, and booking coordination • Coordinated housekeeping and maintenance for smooth turnovers • Supported STR operations including listings, pricing, and workflows • Strong background in customer service and technical support Why clients hire me: • Fast and professional communication • Reliable with minimal supervision • Organized and detail-oriented • Able to handle high message volume • Focused on guest satisfaction and smooth operations Availability: Open to full-time or part-time support Rate: $8 to $10/hr depending on scope