Leonard L.

• Provide Access Administration using Active Directory and Exchange Management Console, Corporate Applications and Admin Level Access on Local Machines • Create, modify and terminate user accounts and groups using Active directory and Exchange Management Console. • Assign users and computers to proper groups in Active Directory • Provide network folder access using Active Directory • Setting up local and network printer to local computer and link it to the terminal server • Create, modify and terminate user accounts, groups, and shared mailbox on Microsoft Office 365 • Adding and blocking email address in Microsoft Office 365 • Monitoring email via Message trace on Microsoft Office 365 • Monitoring all servers and computers on LabTech Software • Monitor and provide basic troubleshooting on Datto Backups for all the clients • Restore files from Datto Portal • Monitor and provide basic troubleshooting on Webroot Secure System • Monitor and provide basic troubleshooting on Sophos/Cyberoam • Create a user account on Sophos and install the VPN client for all the users • Provide technical and troubleshooting assistance related to computer hardware and software