Mary Geanne Kayelene V.

Experienced in customer service 4+ years with proven track record of 98.9% Customer Satisfaction-comeback, compliance, and IT resource management with a strong focus on operational efficiency and data security. Managing customer interactions, ensuring regulatory compliance, and using CRM tools like Prime. Head team manager with expertise in escalated issue resolution, team coaching, and service improvement. Passionate about delivering exceptional customer experiences and driving continuous process optimization. Key Skills: Customer Service & Retention Team Leadership & Coaching Compliance & Regulatory Adherence CRM Systems (Prime, etc.) Data Security & Confidentiality