Cristina B.

Experienced E-commerce Operations Manager skilled in operations support, customer service, and workflow optimization. Expertise in managing logistics, inventory, and order fulfillment across Amazon, Shopify, eBay, Walmart. Proven ability to streamline processes, lead teams, build supplier relationships, and deliver results that improve efficiency, reduce costs, and boost customer satisfaction. Pricing Analyst Manager with expertise in developing and implementing effective pricing strategies to maximize profitability and market competitiveness. Skilled in conducting market research, competitor analysis, and demand forecasting to optimize pricing models across multiple channels. Marketplace Account Health Manager experienced in maintaining compliance, resolving performance issues, and safeguarding accounts on Amazon, eBay, Walmart, and Shopify. Skilled in monitoring metrics, addressing policy violations, and creating corrective action plans to minimize risks. Strong in customer service, dispute resolution, and cross-functional collaboration, with a proactive approach to risk management and sustaining long-term account stability. 🎯 Emerging Skills Shopify (store management, product listing, virtual assistant, maintenance, dropshipping) Virtual Assistant / VA (general VA, eCommerce VA, Amazon FBA VA, Shopify VA) Customer Service / Customer Support (email, chat, ticketing, order tracking, returns/refunds) Product Listings / Product Lister (Shopify, Amazon, eBay, product uploads) Dropshipping (Shopify dropshipping manager, product researcher, order fulfillment) Data Entry / Google Sheets (product data, P&L sheets, inventory, reports) Inventory Management (Shopify stock, Amazon FBA shipments, eBay dropshipping) E-commerce Support Lead (SOPs, workflows, automation, reporting – management-level CS) Order Management / Order Tracking (refunds, replacements, shipping updates) Chargeback Management / Payment Disputes (Shopify, PayPal, Stripe, evidence collection) Phone Support / Chat Support (multi-channel service) Quality Control / Accuracy / Proofreading (esp. in product entry roles) Pricing Strategy / Research marketplace pricing to win the competition 🛠️ Customer Support / Helpdesk Gorgias Zendesk Freshdesk 📦 E-commerce & Marketplaces Amazon Seller Central (FBA/FBM) Shopify eBay Seller Hub Walmart Seller Center Etsy WooCommerce / WordPress 🌐 Communication & Collaboration Slack Zoom Google Meet Microsoft Teams Skype 💳 Payments, Finance & Accounting PayPal Stripe Shopify Payments QuickBooks Xero 📝 Project Management & Productivity Trello Asana ClickUp Monday Notion Airtable Google Workspace (Docs, Sheets, Drive, Gmail) Microsoft Office (Excel, Word, Outlook)